Complaints
Our firm aims to serve you to the best of our ability. Nevertheless, it can be the case that you are not satisfied with a certain aspect of our services. What can you do in that case?
Our internal complaints procedure
We assume that in the event that you are not satisfied with the quality of our service or you do not agree with an invoice, that you will first present your objections to the lawyer of our firm who is handling your case or has handled your case.
For that matter, you can also turn directly to our complaints officer Mr T.M. van Dijk.
We will strive to find a solution for the problem in consultation with you as fast as possible. We will confirm this solution to you in writing.
If you are of the opinion that our consultations have not led to a satisfactory result, then you can submit a complaint to the Disputes Committee for the Legal Profession. Our firm is affiliated with this independent committee. This is only possible after you have submitted your objections to our firm and a we have not succeeded in finding a satisfactory solution in mutual consultation. This route is also open to you when our firm has not reacted to your complaint in writing within six weeks after you have submitted your objections.